EVENTIA'S Privacy & Policy
OUR POLICY We firmly believe in helping our customers as far as possible, and therefore have a liberal customer policy. RESOLUTION OF CONCERNS Please email any concern to firstname.lastname@example.org If the concern is regarding the taste/quality/ingredients of the food product, we will refer the issue to the concerned producer and make suitable efforts to help resolve the complaint. If you think you have received the food items in an unsatisfactory condition or if the packaging is tampered with or damaged before delivery, please email us at email@example.com with your Order Number & relevant photographic evidence within 24 hours of the package being delivered to you/your address. We will share the pictures of the shipment and individual pictures of the boxes with the Food Vendors and the courier partner for resolution. If the claim is genuine as found by us, the Food Vendor and the Courier Partner, we will issue a coupon code for the amount pertaining to the unsatisfactory shipment. You can utilise the coupon code for subsequent purchases on the website. The coupon code cannot be encashed or refunded. Cancellation policy Cancellations will be considered only if the request is made within 24 hours of placing an order.eeventia will take a decision on the cancellation request based on the current order status among other factors. For example, if a purchase from the vendor has been initiated or if the order has already been shipped, it will not be possible to cancel the order. SHIPPING & DELIVERY POLICY Eventia Entertainment LLP is committed to deliver your order with good quality packaging within given time frame. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only and to the specific geographies serviced by them. . We ship throughout the week during normal working hours except Saturday/Sunday/Public holidays (which are excluded to prevent the lag in shipments).
We currently do not levy any service charge.
Orders are dispatched within 1-2 working days post the receipt of the order and depending on availability of the fresh product. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In order to avoid disappointment, we will not accept orders that need to be delivered to any pin code not serviced by our reputed courier partners.
Please note that the delivery timing depends on a number of factors like: weather, unforeseen events, traffic conditions and other special events. However, we will always endeavour to complete the delivery as early as possible and keep you updated in case of any changes. We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.
1. Within 2 To 3 Days Merchant Will Entertain Damaged Product (Timelines Need To Be Mentioned) From Customer.
2. How Customer Has To Return, Undamaged & Original Packing Condition Not Tampered, Eventia Entertainment Will Bear The Cost Of Return Our Company Will Bear All The Cost Of Return
1. Within 2 To 3 Days Merchant Will Review The Damaged Product Received From Customer And Within 2 To 3 Days Merchant Will Be Delivered The Replacement Of Product.
2. POD Signed will Be Provided In Case Of Dispute
Feel free to share and use it as inspiration for any of you projects, and if you like it show some love by following me on:
by: Mario Duarte