EVENTIA'S TERMS & CONDITIONS


SHIPPING & DELIVERY POLICY
You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on Eeventia’s income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by Eeventia. All payments are non-refundable (except as expressly set forth in the Terms and Conditions). We reserve the right to charge late fees on all due payments equivalent to the lesser of 1.5% per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney's fees, and court costs incurred in the collection of past due amounts. Discounts are applicable only on a minimum cart value of Rs. 500 and above. No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at info@eeventia.com (08:00 AM-10:30 PM, Monday-Sunday).


Eeventia is not responsible and does not guarantee refund for cases where:
•Flowers, plants, fruits, sweets, gift products and preserved items are delivered to incorrect address provided by the sender..
•Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
•Product quality problems caused by improper handling of the product.


      A full refund for cancellations is allowed if made 24 hours or more prior to the scheduled delivery date. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.
Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by Eeventia, refund takes 7 to 10 business days to reflect in your account. Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days. Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by Eeventia, refund takes 7 to 10 business days to reflect in your account. Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days. Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by Eeventia, refund takes 7-10 business days to reflect in your account. Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days.
Products that are hand delivered cannot be delivered along with courier products.

For perishable items like cakes and flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

• Wrong shipping/delivery address.
• Recipient not available.
• Premises locked.
• Recipient refusing to accept the delivery.

Shipping & Delivery Policy
Flowers may be delivered in fully bloomed, semi-bloomed or bud stage.
•For same-day standard time delivery, orders must be received by Eeventia before 6:00 pm, Monday - Sunday, IST.
•For same-day fixed time delivery, orders must be received by Eeventia before 6:30 pm, Monday - Sunday, IST.
•For same-day midnight delivery, orders must be received by Eeventia before 7:00 pm, Monday - Sunday, IST.
You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.

Delivery may take longer due to:
1.Badweather
2.Politicaldisruptions
3. Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.

Before major occasions, we suggest that you place your order at least five days in advance.

Products that are hand delivered cannot be delivered along with courier products.

For perishable items like cakes and flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

• Wrong shipping/delivery address.
• Recipient not available.
• Premises locked.
• Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

Proof of delivery will be provided in case of any dispute in delivery.
Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand.

If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-
• Call the recipient to schedule an appropriate delivery time.
• Leave a note on the recipient?s door asking them to contact the florist to schedule a delivery time.
• Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance)
• Leave the bouquet/arrangement with a neighbor and place a message on the recipient?s door with this information.


Midnight Deliveries
Subject to the other terms of the Shipping Disclaimer, delivery will be made between 11.00 PM to 11.59 PM on the chosen delivery date. Note: Please choose the date of delivery a day prior to the date of occasion.


Fix Time Deliveries
We cannot commit the exact time for delivery. Subject to the other terms of the Shipping Disclaimer, the order will be delivered +30 or -30 minutes as per selected time.



Delivery of Courier Products
Notwithstanding anything contained in the Shipping Disclaimer or in the Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, Eeventia does not make any representation or warranty in relation to the delivery of such order. The products will be delivered through courier company and the delivery made by them are subject to the Terms and Conditions of such courier companies. For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered prior or after the chosen date of delivery. You acknowledge that requested delivery date is non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped. Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address. No deliveries are made by third party courier agencies on a Sunday and Public Holidays. All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order. Courier partners sometimes have some delays due to holidays and strikes. In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made. The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin.In the event the delivery is not executed during the attempts, you shall still be charged for the order.
We will consider the order executed in the below cases:

• Wrong shipping/delivery address.
• Recipient not available.
• Premises locked.
• Recipient refusing to accept the delivery.
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.



Return Policy:
1. Within 2 To 3 Days Merchant Will Entertain Damaged Product (Timelines Need To Be Mentioned) From Customer.
2. How Customer Has To Return, Undamaged & Original Packing Condition Not Tampered, Eventia Entertainment Will Bear The Cost Of Return Our Company Will Bear All The Cost Of Return



Replacement Policy:
1. Within 2 To 3 Days Merchant Will Review The Damaged Product Received From Customer And Within 2 To 3 Days Merchant Will Be Delivered The Replacement Of Product.

2. POD Signed will Be Provided In Case Of Dispute

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by: Mario Duarte