EVENTIA'S Privacy & Policy
PERSONAL INFORMATION THAT MAY BE COLLECTED: Eventia Entertainment LLP in shall collect and store any information that you may provide on our Websites. To enable you to become a member or subscriber of our Websites we need to have your basic Personal Information. Apart from this, when you visit our site, our systems collect details about your computer’s personal information like your IP address. Please note that your IP address does not identify you personally. No use or Services available on this Website are directed towards children. Eventia Entertainment LLP.in does not knowingly collect Personal Information from children or sell of its products to children.
OUR POLICY We firmly believe in helping our customers as far as possible, and therefore have a liberal customer policy. RESOLUTION OF CONCERNS Please email any concern to firstname.lastname@example.org If the concern is regarding the taste/quality/ingredients of the food product, we will refer the issue to the concerned producer and make suitable efforts to help resolve the complaint. If you think you have received the food items in an unsatisfactory condition or if the packaging is tampered with or damaged before delivery, please email us at email@example.com with your Order Number & relevant photographic evidence within 24 hours of the package being delivered to you/your address. We will share the pictures of the shipment and individual pictures of the boxes with the Food Vendors and the courier partner for resolution. If the claim is genuine as found by us, the Food Vendor and the Courier Partner, we will issue a coupon code for the amount pertaining to the unsatisfactory shipment. You can utilise the coupon code for subsequent purchases on the website. The coupon code cannot be encashed or refunded.
Cancellation policy Cancellations will be considered only if the request is made within 24 hours of placing an order.eeventia will take a decision on the cancellation request based on the current order status among other factors. For example, if a purchase from the vendor has been initiated or if the order has already been shipped, it will not be possible to cancel the order.